Shipping policy

Same text with Copper Soul's details:

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At Copper Soul, we place great importance on clear, transparent, and reliable delivery. Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Area
We currently deliver to the United States, United Kingdom, Europe (EU & EEA), Australia, and New Zealand. Orders from other countries cannot be processed at this time.

2. Delivery Address
Your order will be shipped to the delivery address provided during checkout. Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

3. Order Cut-Off Time
Order cut-off time is 17:00 (5:00 PM) London time. Orders placed after this time will be processed the next business day.

4. Order Processing Time
All orders are processed within 1–3 business days. (Valid Monday–Friday, excluding public holidays.)
Orders received on weekends or public holidays will be processed on the next working day.

5. Shipping Time
Once processed, your order will be shipped from our logistics centre. The average delivery time is:
6–11 working days (Monday–Friday), depending on your location and local carrier
Shipping time may vary due to:

• Seasonal demand
• Logistics or transport capacity utilisation
• Customs clearance processes
• Holidays
• High order volume in warehouse sales

6. Total Estimated Delivery Time
Total delivery time includes:

• Processing time: 1–3 business days
• Shipping time: 6–11 business days
  → Estimated total: approximately 7–14 business days from the date of purchase.

Please note: These are estimates. External factors may affect delivery times. All timeframes exclude any customs clearance delays. Our logistics team continuously monitors all shipments.

7. Shipping Costs
The product itself is free — you pay only the shipping fee, which is calculated and shown at checkout before you pay.

8. Customs, Duties & Taxes
For international orders, import duties or taxes may be charged by your local authorities on delivery. These charges are the responsibility of the customer and are not included in the shipping fee.

9. Secure Payment Options
We offer secure, SSL-encrypted payment methods:

• Visa
• Mastercard
• American Express
• Discover

All payments are processed securely through our payment service provider.

10. Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation with your tracking link.
Please note: Tracking updates often appear a few days after the package has left the warehouse.

11. Failed Delivery or Incorrect Address
If delivery is not possible due to an incorrect or incomplete address:

• The package may be returned to us
• We will contact you to clarify
• We offer redelivery or a suitable solution

Please check your delivery address carefully at checkout.

12. Delivery Confirmation
Once a package has been marked as delivered by the delivery service, the delivery is considered complete.
If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.

13. Delayed or Lost Packages
If your order is significantly delayed or appears lost, contact us at info@copper-soul.com and we will help locate it or arrange a resolution.

14. Contact
If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.
📧 Email: info@copper-soul.com